1. Overview
We aim to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, you may request a return or refund in accordance with the terms below.
2. Returns
- Eligibility: Items must be returned within 7–14 days of delivery (depending on your regional laws and practices).
- Condition: Products must be unused, unworn, and in their original packaging with all tags intact.
- Non-returnable Items:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, hygiene products)
- Custom or personalized orders
- Gift cards or digital downloads
3. Return Process
- Contact our customer support team to request a return authorization.
- Provide proof of purchase (order number, receipt, or confirmation email).
- Ship the item back to the provided return address.
- Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refunds
- Approved Refunds: Will be processed to your original payment method within 5–10 business days.
- Partial Refunds: May be granted for items that are returned damaged, missing parts, or not in their original condition for reasons not due to our error.
- Shipping Costs:
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
5. Exchanges
We only replace items if they are defective, damaged, or the wrong size/color was sent. If you need an exchange, please contact our customer support.
6. Order Cancellations
Orders may be canceled before they are shipped. Once shipped, the return process must be followed.
7. Contact Us
If you have any questions about our Refund & Returns Policy or need assistance with a return, please reach out to our customer support team.